Frequently Asked Question

At our shop, we accept a variety of payment methods including credit/debit cards (Visa, MasterCard, American Express,), PayPal, Apple Pay. Our goal is to make your shopping experience as convenient as possible.

Once your order has shipped, you will receive an email with your tracking information. You can also track your order by logging into your account on our website and visiting the "Orders" section.

We offer free standard shipping. Standard delivery takes 7-10 business days.

We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please visit our returns page for a step-by-step guide on how to return your items.

To change or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request, but please note that once an order is processing, we may not be able to make changes.

If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund and provide instructions on how to return the item to us.

You can reach our customer service team by email at Info@iliame.com, We're available to help you with any questions or concerns.

Absolutely. We use the latest SSL encryption technology to your personal and payment information. We never store your credit card details and adhere to strict privacy policies.

We love hearing from our customers! After your purchase, you'll receive an email inviting you to review the products you've bought. You can also leave a review directly on the product page on our website.

If you forget your password, simply click the "Forgot Password" link on the login page and enter your email address. You'll receive a link to reset your password shortly after.